Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Defence Clear filter Showing 42 search results Defence Corporate information Responsible business Capita signs Armed Forces Covenant in Tower of London ceremony as part of its commitment to Armed Forces personnel Capita As part of its commitment to Armed Forces personnel, Capita has reaffirmed its pledge to the Armed Forces Covenant. 26/06/2025 3 Mins read News Defence Corporate information Workforce development Capita secures contract to enhance Army adventure training Capita Capita Entrust has secured a contract with the Ministry of Defence (MoD) to deliver a comprehensive training programme for British Army recruits. 20/05/2025 2 Mins read News Defence Corporate information Learning & development Workforce development Capita-led consortium welcomes more than 170 new colleagues to fulfil Royal Navy Marine engineering training Capita Capita has gone live with its expanded training contract with the Royal Navy to deliver marine engineering training, announced in February this year. 14/05/2025 5 mins read News Defence Corporate information Capita secures expansion of Royal Navy training contract to deliver marine engineering training Capita Capita plc has been awarded a contract expansion to deliver training services for Marine Engineering within the Royal Navy at HMS Sultan. 11/02/2025 2 Mins read News Defence Learning & development Public safety Workforce development Guy Martin’s Proper Jobs series films episode at Capita’s Fire Service College Capita Capita’s Fire Service College (FSC) was proud to host Guy Martin at its 300-acre site in Moreton-in-Marsh to film an episode for his four-part Proper Jobs series. 06/02/2025 2 Min read News Defence Corporate information Learning & development Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE. 21/10/2024 3 Min read News Pagination Current page 1 Page 2 Page 3 Page 4 Page 5 … Next page Next › Last page Last »