Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Transport Clear filter Showing 20 search results Transport Contact centres Corporate information Customer experience Capita awarded new contract to deliver contact centre services for Transport for London Capita Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years. 21/10/2025 2 Mins read News Transport Corporate information Capita signs new customer experience contract with Ireland’s National Transport Authority Capita Capita has signed a new contract with Ireland’s NTA to provide customer contact and information services for public transport users in the country. 13/12/2023 2 mins read News Central government Defence Transport Climate change Newsroom A new greener, safer fire vehicle fleet for Defence Capita The modernisation and transformation of Defence Fire and Rescue’s firefighting fleet has been completed with the delivery of the last of 138 new vehicles. 15/05/2023 3 Mins Read News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Capita plc Full Year Results 2022 Capita Capita Chief Executive Officer, Jon Lewis, has announced Capita plc’s Full Year Results 2022. 02/03/2023 3 Min reads News Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Central government Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Critical national infrastructure Defence Education Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Health Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Justice & policing Local government Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Pensions industry Public services Retail Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Telecoms, media & tech Transport Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Utilities Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Corporate information Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet. 13/12/2022 4 Mins read News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Capita plc Half Year Results 2022 Capita Announcement of Capita plc Half Year Results 2022 05/08/2022 3 mins News Pagination Current page 1 Page 2 Page 3 Page 4 Next page Next › Last page Last »
