Joseph McGeown talks about how he’s established a supported internship in Mansfield to offer employment opportunities – and a brighter future – to young people.

Our testing and assurance consultancy provides strategic testing, assurance and governance services that concentrate solely on testing IT processes to support technology-centred change.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Using AI and real-time speech analytics, we help you enhance organisational performance and achieve better collection outcomes.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Adrian White tells us why any group is only as strong as the weakest link and why the role of help, support and teamwork is vital in life and work.

John Conner shares his story of purpose and empathy through his work as a charity caseworker for the Soldiers’, Sailors’ and Airmen’s Families Association (SSAFA).

We’re committed to being a purpose-led, responsible business – not just in how we operate and how we deliver improving returns to our investors, but in how we serve society, and how we respect our people and the environment.

Further to the announcement by Capita plc (the “Company”) on 16th November 2020, Patrick stepped down from the Board with immediate effect.

As required by The Companies (Miscellaneous Reporting) Regulations 2018, the following Capita subsidiaries have published statements (“s172 statements”) describing how the directors of each subsidiary have had regard to the matters set out in s172(1)(a) to (f) of the Companies Act 2006.