Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.

Whether you join us as a recruiter, assessor/interviewer, administrator, team leader, or one of our many other vital roles, our operational team is critical to ensuring we deliver an exceptional candidate experience.

All of our medical roles are pivotal to one of the UK’s largest and most diverse recruiting operations, where civilian and military teams partner to deliver an exceptional candidate experience.

We succeed as a cohesive operational team by attracting and nurturing our candidates whilst providing a great recruitment experience. Without the great support every individual receives from our departments behind the scenes, this wouldn’t be possible.

Whatever your area of expertise as a military service veteran, we’ll encourage and support you to use your unique perspective to help shape the future of our business.

We’re transforming the way that defence and emergency services protect the UK and its citizens.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Delivered by industry experts, 4 insightful videos consider the future of retail, from generational consumer change and technology to the cost of living crisis.

An inspirational and illuminating podcast series exploring topics related to customer experience (CX) transformation, such as organisational culture and people, the journey to digital, and data

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.