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When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.
In our latest report we share valuable insights into the benefits, successes and emerging trends in Electronic Monitoring.
Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.
We worked with the Metropolitan Police using our electronic monitoring services to track and locate people suspected of breaching their conditions of release.
As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.
Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.
There is a consensus that the world needs more learning – whether it’s part of society building back better, responding to the future of work in the short term, or equipping the next generation to step into the jobs that we do not yet know about.
Managing Director of Security Watchdog, Susie Thomson and Capita’s Director of Digital Onboarding, Lesley Gregory, recently hosted an online discussion about the importance of creating great onboarding experiences, and how to achieve this digitally in a post-pandemic world.
Our report “From back-office to business-critical: The case for information management in policing” provides a roadmap for modern information management.
Gamification learning that creates an engaging and accessible way to educate learners by presenting the key takeaways in a memorable format.