Over the past two years, Covid-19 has been a massive burden for us all for a multitude of reasons. But it’s only now that we’re truly dealing with the shock that the pandemic has caused to the world economy and the harsh financial reality that we face.

We’re in an age of extreme change and uncertainty, with financial challenges increasing for many people.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Our study of 3,000 UK shoppers benchmarks consumer attitudes to understand how we shop, our preferences and the extent we require sustainable/ethical practices.

As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.

To get a better understanding of building energy consumption, we engaged SMS plc to apply metering and data expertise for valuable energy management insights.

How you behave towards your vulnerable customers during the pandemic will be remembered. We explore how you can provide support efficiently and effectively, whilst safeguarding customer goodwill.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.