Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.

By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

We offer cloud-based software for finance, mortgages, procurement and related functions and are committed to developing more ways to streamline financial management.

We are one of the largest IT organisations in the country, dedicated to supporting thousands of customers across the UK.

Technology in the workplace isn’t all about cloud and remote working. It’s about creating a working environment that puts employee wellbeing first and gives your workforce all they need to reach their full potential.

We rapidly mobilise contact centre teams to help organisations support customers during difficult times – helping to protect revenue and business continuity.

Our field, on-site, remote monitoring and project services are designed to give you access to a pool of resources, with specialist IT skills, to keep your organisation running.

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.