Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

As insurance and pension providers and government agencies send their employees home to avoid contact with the Coronavirus, many cyber-security teams are facing the unenviable challenge of securing sprawling, vulnerable networks.

While many of us have effectively transitioned to at-home working, for some industries, like construction and infrastructure, that’s completely impossible.

Capita's Wasif Afghan discusses six steps to unleash the true potential of cloud.

Critical infrastructure in the UK has been severely tested by the current pandemic. As life changed in an instant for many our service industries had to respond.

Andy Start, Executive Officer of Government Services, and Chantal Free, Executive Officer of People Solutions, discuss Covid-19’s impact on how public sector employees work. They look at what we’ve learned and how we can build on innovations for the future.

Covid-19 has forced schools, colleges and universities to transform education delivery worldwide. Teaching has adapted to embrace a new world – and students have had to adapt.

Think of an area of your life that isn’t touched in some respect by a digital component. Or think of any experience and remove all digital influences. What would your life look like?

While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.

Perhaps surprisingly, a huge number of companies have adapted to the changes necessitated by the threat of Covid-19 and have recognised some of the benefits of a flexible workforce.