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Customer Service Avatars and how they help boost conversational self-service.
'Planning for Community Resilience and Sustainable Economic Recovery webinar
In this report, you'll learn how to adopt visionary, collaborative, and creative approaches to transform your properties from cost centres into revenue generators.
In this session, which initially took place at the MJ Future Forum North on 18 March 2021, we look at a range of possibilities and analyse the practical steps local authorities can take to get to shape their future place.
As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.
This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.
Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.
In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.
As local authorities face increasing pressure to meet fluctuating demands, our report considers how they can drive innovation and transform operations.
Our report shows the importance of prioritising workforce resilience and adaptability to allow organisations – and those they serve – to be ready to embrace change.