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Customer Service Avatars and how they help boost conversational self-service.
As retailing and technology continues to evolve at a pace we’ve never experienced before, consumers of every generation are becoming far more comfortable with the digital landscape, whilst also becoming increasingly mindful of the brands they’re advocating.
This virtual event brings together experts from UK local authorities that discuss what they are doing to drive a compelling and realistic vision to guide the future of their town and how they are turning this vision into reality.
Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.
Delivered by industry experts, 4 insightful videos consider the future of retail, from generational consumer change and technology to the cost of living crisis.
Very often when I look around in meetings, virtual or physical, I’m aware that I am the only one representing my gender. For a very long time, I didn’t consider this as being anything unusual as it just was the norm.
The office has changed, and it’s unlikely to return to the way it was before Covid-19 struck.
To mark today’s International Day of Persons with Disabilities (IDPD), Andy Start spoke to Damian Riley, to discuss the importance of disability inclusivity.
As a signatory of the armed forces covenant we're proud to share powerful stories of resilience and dedication from veterans, reservists and military spouses.
In this monthly podcast series, we explore the changing trajectories across education, skills and employment.