Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

Capita plc has today announced their 2018 half-year results.

Capita plc announces our 2019 Full Year Results on 5 March.

Capita has become the first business to be accredited by the Good Business Charter, a new initiative developed in partnership with the Confederation of British Industry and Trades Union Congress.

Capita has been identified as a Leader and/or Rising Star in the ISG Provider Lens™ Quadrant in ‘Contact Centre – Customer Experience Services 2020’.

Capita has secured a three-year contract with independent financial adviser network, In Partnership, to deliver a software solution to simplify compliance reporting and processes for its member firms.

Capita plc announces our 2020 Full Year Results on 17 March.

The Capita Trading Standards team who support North Tyneside Council have helped seize a large amount of illegal tobacco from a shop in Wallsend.

Capita has been awarded a contract by City of London Police to deliver customer contact and victim engagement services for their new fraud reporting service.