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Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

News

Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years.

News

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

News

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Service

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Service

Alan Linter, Capita’s Innovation Director, explains why agility and adaptability aren’t nice-to-haves but prerequisites for success – and are easier to achieve than you may think.

Insight

Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs.

Insight

While technology offers many opportunities in the quest to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference, writes Oli Freestone, Institute Lead at Capita.

Insight

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has today assumed responsibility for engineering and maintenance support of the Vanguard-class Nuclear Ship Control Trainer (FASNUSCOT) and the Role Performance Trainer (RPT).

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