Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme.

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.

Since 2011, Capita has partnered with The Pensions Regulator to deliver automatic enrolment, employing 150 staff and operating a multi-channel customer contact centre to deliver direct communications to every employer in the UK. As a result, saving for a pension has become the norm, with 22.9 million people now saving into a workplace pension.

This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

Is the cost of virtual care too high? Tim Coney debates that the issue is not with the concept of virtual care but that it lies in the current deployment model.

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.