Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.

Capita has secured a £5.9m four-year contract with Bolton at Home, to deliver IT services to support the Greater Manchester housing association in providing best-in-class service to its customers.

By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

Capita has entered a partnership with UiPath, the world’s leading Robotic Process Automation (RPA) software provider. UiPath will support Capita as it strengthens its digital capabilities.

A research project into ways to enhance public safety by tackling complexity and risk in taxi licensing applications has highlighted a significant need for a smarter digital solution to a ‘time-consuming, out-dated process’.

The modernisation and transformation of Defence Fire and Rescue’s firefighting fleet has been completed with the delivery of the last of 138 new vehicles.

We offer cloud-based software for finance, mortgages, procurement and related functions and are committed to developing more ways to streamline financial management.