Our report concludes that, by focusing on seamlessly connecting the customer journey, the consumer electronics sector can succeed in the face of rising expectations.

Helping our client to deliver their services in the most efficient and cost-effective way.

We’ve been working with a global investment company to free up valuable real estate and streamline hedge fund applications, correspondence and payments.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

While many companies may have paid lip service to the issue of racism in 2020, the unconscious, and sometimes explicit, bias of racism runs deep.

When the anti-avoidance tax legislative reform – IR35 - rolls out to the private sector in April, employers of many contractors could be in a very difficult position.

No organisation operates in a vacuum. Rather, its interdependencies are many and manifest.

We must resist the robots... Should we? There’s no question that the pandemic forced organisations to rapidly introduce new ways of working.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs.