Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

Capita plc, in conjunction with the SWAN Innovation Forum, today announces it is proposing to roll out Internet of Things (IoT) capability across the Scottish Wide Area Network (SWAN).

Our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

We transform environments to fuel organisational growth, cutting costs, minimising your environmental impact and enabling secure, smarter working.

The technology for a connected country is here. In fact, we’re already putting it to work across Scotland – in healthcare, education, local authorities and beyond. Watch the video to see how Capita is accelerating Scotland’s digital and climate ambitions to make a real difference to people’s lives.

There can be no doubt the pandemic has altered the emotional make-up of society. Collectively, we are now much more aware of the suffering of others – and how could we not be after seeing lives turned upside down and businesses upended with no sense of rhyme or reason or equity.

The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

You don’t have to be involved in collections to be aware that the last 18 months have affected the financial circumstances of a huge number of people.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

While technology offers many opportunities to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference.