Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.

Our secure online tool helps local authorities collect attendance data for vulnerable children by providing a platform for staff to access timely data.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.

The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.

Automation will transform most jobs in the insurance sector over the next decade.

Convenient, online self-service portals for schools, parents & carers fully integrated with powerful back office functionality for local education authorities.

Our automation solutions range from task mining and process re-engineering to unattended robotic process automation, and include advanced AI-enabled automation.