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Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

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Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

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Capita plc (‘Capita’) today announces it has secured a three-year extension with NHS England and NHS Improvement (NHSEI) to continue to fulfil the Primary Care Support England (PSCE) contract.

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Capita plc has today announced their 2018 half-year results.

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Capita plc announces our 2019 Full Year Results on 5 March.

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Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

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Capita today announces it has been awarded a contract by Irish Water for the transformation and operation of its customer contact centre services.

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Capita has become the first business to be accredited by the Good Business Charter, a new initiative developed in partnership with the Confederation of British Industry and Trades Union Congress.

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Capita has been identified as a Leader and/or Rising Star in the ISG Provider Lens™ Quadrant in ‘Contact Centre – Customer Experience Services 2020’.

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Capita has secured a three-year contract with independent financial adviser network, In Partnership, to deliver a software solution to simplify compliance reporting and processes for its member firms.

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