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One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.
Keeping teams motivated and productive in a disparate, more virtual working environment can be difficult. It requires great leaders who know how to boost morale and create a feeling of togetherness, no matter where their teams are based. When there’s a confident leader at the helm, teams can be more productive, happy, and conflict-free.
Our solution is a quick, cost-effective, and sustainable way to print, post and email customer communications from any location, through the touch of a button.
From reducing operational risk and freeing up officer time with smart data, to supporting non-custodial sentencing options, we’re helping support safer communities.
Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.
Capita Document & information services today announces it has partnered with HP to offer customers a broader range of end-to end managed print solutions.
Digitally modernise mailroom operations to speed up access, improve engagement and productivity, and enhance customer experience.
From indexing to the storage and retrieval of physical and digital documentation, we help you improve business efficiency and remain compliant.
Cloud migration remains the top transformational priority as businesses look to innovate, but research reveals migration challenges are slowing progress.