Capita’s software services business has been awarded the “Connected/Mobility Solution of the Year” title at the IT Europa European IT and Software Excellence Awards 2017.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.

Research done over the past few years has shown that having people of different genders, ethnicities, sexual orientations, ages and physical and mental abilities within your organisation is good for all sorts of things from innovation and creativity to engagement and retention.

The pandemic isn’t only affecting us as individuals – it’s affecting us as societies and economies too.

Emergency services across the UK can now exchange details of incidents with one another quickly and accurately – and Capita has been there right from the start.

Many vulnerable people live in social housing, and their landlords have a legal obligation to protect their safety and wellbeing at home.

As summer draws to a close, many of the short-term measures put in place to help UK citizens and businesses to get through the Coronavirus pandemic are also ending.

Amid the latest challenges, the public sector has to field urgent and emergency calls in order to look after citizens in their time of need.

When an emergency occurs, the public need to be able to call on dependable customer support. A specialist out-of-hours service could be the answer.