The Covid-19 pandemic means that many citizens are contacting their local authority online for the very first time. Unable to communicate with officials face-to-face, they expect seamless and effective service through digital channels instead.

Capita has secured a five-year contract worth £700,000 to migrate Swansea Council’s on-premise education software to a new cloud-based system.

Capita has secured a five-year contract worth £1.3m to migrate Suffolk County Council’s on-premise education software to a new cloud-based system.

Capita plc today announces that its Digital Development Centre (DDC) has been assessed at Maturity Level 5 on the Capability Maturity Model® Integration (CMMI) for capabilities in the services and development categories.

Capita has secured an £8m five-year contract to provide a wide area network (WAN) within the county of Cheshire.

A digital grant management platform which drives efficiency, transparency and usability to transform grant disbursement for local and central government.

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

It’s time to rethink how and why we move to cloud. Because for us, the cloud is a starting point, not a destination. So, whether you’re streamlining internally or expanding globally, we're here to help you adopt the cloud solutions to move your business forward.