Capita Local Public Services has been announced as the approved contract supplier to deliver out-of-hours call handling services to Ealing Council and a number of participating local authorities and arms-length management organisations (ALMOs) across London.

We're delivering services and solutions that keep the UK government and local councils running and improving services to the public during uncertain times.

We’re partnering with government to discover opportunities that realise better outcomes for citizens, businesses and communities. With expertise in private and public sectors.

Transforming public services through dependable technology solutions and consistent service excellence.

We're helping Rossendale Borough Council to ensure citizens are getting the help they need, whatever the time.

We keep vital public services running smoothly, from improving public safety to ensuring vulnerable citizens receive essential benefits.

Sara Britcliffe, MP for Hyndburn, made history on 28 April 2020. She became the first MP to make a maiden speech via video to the House of Commons

Critical infrastructure in the UK has been severely tested by the current pandemic. As life changed in an instant for many our service industries had to respond.

As customer interaction and access requirements have evolved, there’s more demand than ever for local authorities to provide digital services.

Simon Freeman and Chris Melia, Capita Local Public Services, discuss the challenges that local government has faced during the Coronavirus pandemic and how putting citizens at the heart of service design is the key to future success.