Grants are an important tool for central and local government to support citizens and businesses, and improve lives, the economy and society.

In this session, we brought together a panel of experts from across UK local authorities and Capita’s revenues and benefits services to discuss the current situation what local authorities are facing concerning revenue collections and what may need to change immediately and in the next few years to ensure collection levels and revenue income stays at constant or improved levels.

From delivering services to collect, maximise and distribute revenue, to providing the latest software and automation for in-house teams, we help transform operations.

A new report, Supporting local communities and people: are local government grants effective?’, published today by CIPFA in partnership with Capita plc.

As declared by Dr Dominique Hes in 2017, there is quite simply “no sustainability without community engagement”. The topic of how organisations bring their staff and customers ’with them’ on cultural and transformative journeys is never far away.

The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

As the International Fund Administrator (IFA), we’re helping small businesses to build capability to internationalise by digitally enabling the disbursement of £38m in co-investment to small and medium sized businesses (SMEs).

We helped Westminster City Council to make sure that most businesses in the area survived the pandemic by distributing grants quickly and accurately in 2020 and 2021.

We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.

Our fully-managed service quickly identifies residents no longer eligible for single person discounts on council tax, removing the burden from local authority teams.