World Youth Skills Day (15th July) comes as youth unemployment is soaring due to the Covid-19 pandemic.

While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.

Covid-19 has forced organisations to reflect on and respond to how they engage, support and communicate with their customers.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.

Jack Parsons is a 25 year old, award-winning digital entrepreneur and CEO of The Youth Group which is building a meaningful group of youth-first solutions, products, and services to create action and jobs for young people.

There is no doubt that we’re going through one of the toughest periods in living memory, for individuals, for organisations and for the sectors and industries they work in.