Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.

Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

RE:NEW, the Mayor of London’s retrofitting programme to make London’s homes more energy efficient, has been named Large Scale Project of the Year at the National Energy Efficiency and Healthy Homes Awards.

It’s not always easy to provide in-home support to residents. Our live video technology brings you closer so you can offer remote help and reassurance.

Capita today announces it has set science-based carbon emissions reduction targets – for its energy use, business travel and supply chain – in line with global ambitions to limit warming to 1.5OC.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Retailers need to stop expecting business to return to “normal”. 

The use of data analytics and automation can improve the experience of users and deliver savings compared to the more traditional service-desk SLA approach.

Capita today announces that it is making all meetings screen-based by default, even after Covid restrictions end, as it looks to reduce corporate travel by 75pc by the end of the decade.