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As customer interaction and access requirements have evolved, there’s more demand than ever for local authorities to provide digital services.

Case study

We’ve helped to make over 25,000 houses warmer and installed 15,000 new energy efficient measures, reducing the human impact on the environment and saving money for end users.

Case study

In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.

Case study

While residents and visitors often delight in what can be a slower pace of life, Norfolk's largest public sector organisation is looking to catapult the county into the technology fast lane.

Case study

Digital health company Sharecare needed a teletriage solution to help improve healthcare in Brazil. They turned to us to help them with their mission of providing convenient, accessible healthcare.

Case study

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Case study

We're helping Rossendale Borough Council to ensure citizens are getting the help they need, whatever the time.

Case study

Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme.

Case study

We're helping O2 to improve and join up the self-service experience for their customers through an award-winning Visual IVR service.

Case study

We're helping ŠKODA to get in front of their customers, wherever they are, by streaming the car showroom to their devices.

Case study

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