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Customer Service Avatars and how they help boost conversational self-service.
'Planning for Community Resilience and Sustainable Economic Recovery webinar
The delivery of public sector services in four Highland locations is to undergo a dramatic transformation thanks to a project that will bring new full fibre infrastructure – the fastest, most reliable digital connectivity – to the region.
Capita Local Public Services has entered into an exciting partnership with Sheffield City Council, working with them to transform and enhance services that will benefit residents and businesses.
Capita plc, in conjunction with the SWAN Innovation Forum, today announces it is proposing to roll out Internet of Things (IoT) capability across the Scottish Wide Area Network (SWAN).
New research highlights benefits of IoT and connected tech in Scottish education, and the demand for greater nationwide connectivity.
We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.
Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.
Eight in ten (83 per cent) Scottish citizens believe their local councils should embrace a wider range of digital technologies, according to new research commissioned by Capita on behalf of the Scottish Wide Area Network (SWAN).
February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.