By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

Our article considers how, if providers focused on renewing trust, it would go a long way to helping them to deliver on their promises to customers.

Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

Capita, the Education Authority (EA) and C2K have published a book - Too Much, Too Young, featuring 8 stories written by leading Irish children's authors.

Find services available for your organisation - central and local government, financial services, police, healthcare, retail, defence, telecoms and more.

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Capita is to introduce a new personal finance app to help its entire 45,000 UK workforce manage their money more easily during the toughest economic conditions seen in generations.

Capita has launched Attendance Collection Tool (ACT), a cloud-based software solution, to help local education authorities (LEA) in the UK monitor school attendance of vulnerable children and provide appropriate support where required.

Capita has secured a five-year contract worth £527,000 to migrate Dumfries and Galloway Council’s financial management system from an on-premise system to a new managed cloud-based solution.

We’re releasing our new research into the issues facing people in unmanageable debtin the midst of an economic crisis triggered by Covid-19, which is tipping many people into financial difficulty through no fault of their own.