Customer Service

Capita has been selected by Southern Water as its new customer services Managed Service Provider in a contract worth £30m over the initial five-year term with an option to extend for a further three years.

Capita has today announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contract.

We’re partnering with local authorities to create thriving local spaces and services for citizens which go beyond expectations, improving productivity and outcomes for local communities across the UK.

Capita has extended its contract with the Department of the Environment, Climate and Communications (DECC) to operate Eircode, the National Postcode System in Ireland.

Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.

Following the publication of the Government’s new national strategy for estates regeneration, Capita Real Estate and Infrastructure has announced the formation of a new national Estates Regeneration unit.

Capita Customer Management has been selected as a partner by the Financial Services Compensation Scheme (FSCS) to consolidate all its claims handling services, following a competitive tender.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

Capita plc announces today that it has renewed its contract with The Co-operative Bank to run its mortgage servicing operation in the UK.