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When Enfield Council were looking to improve the effectiveness of their emergency out of hours service, they turned to the Ealing Council and Capita out of hours partnership service.

Case study

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Service

Peter O’ Connor, Managing Director at Capita Mortgage Software Solutions, takes a look at how we can create a better home buying experience for customers.

Insight

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Video

North American healthcare providers and their patients will benefit from improved clinical decision making and triage thanks to a new partnership between Healthwise, Inc., and Capita Healthcare Decisions.

News

Alan Linter, Capita’s Innovation Director, explains why agility and adaptability aren’t nice-to-haves but prerequisites for success – and are easier to achieve than you may think.

Insight

Capita has launched new software to assist local authorities with meeting their statutory requirement to provide a Personal Education Plan (PEP) for every looked-after child in the UK.

News

Leah Mitchell started her Capita journey over nine years ago working as a service desk analyst in IT and Networks. Today, Leah is Head of Support in the Automation Practice.

Careers at Capita

Simon Freeman and Chris Melia, Capita Local Public Services, discuss the challenges that local government has faced during the Coronavirus pandemic and how putting citizens at the heart of service design is the key to future success.

Insight

While technology offers many opportunities in the quest to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference, writes Oli Freestone, Institute Lead at Capita.

Insight

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