We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

We're helping the UK Government to transform public sector services, deliver better experiences for citizens and make a positive impact on society.

We're providing services and software solutions that improve outcomes and save money, so councils can focus on what matters in their communities.

We help clients harness the data, technology and people to ensure they can always serve their customers with the most effective and efficient customer engagement journeys, creating better outcomes at every touchpoint. By working collaboratively with our clients and drawing on extensive practical experience, we deliver services and innovative solutions that transform the customer experience.

By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

Our article considers how, if providers focused on renewing trust, it would go a long way to helping them to deliver on their promises to customers.

Capita has secured a two-year extension to its contract to deliver Personal Independence Payment (PIP) assessments for the Department for Work and Pensions (DWP).

Capita, the Education Authority (EA) and C2K have published a book - Too Much, Too Young, featuring 8 stories written by leading Irish children's authors.