The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

For the NHS, delivering quality services in well-maintained, secure environments is integral for the safety and comfort of patients.

Since it was established in 1948, the NHS has been offering patients the best quality care possible, in secure environments.

The great reset of the pandemic has the potential to launch the UK’s productivity back on course, following record low levels in 2019 – but the key to unlocking post-pandemic productivity not only lies in further and greater technology adoption, but also in reskilling.

We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.