How do we build resilience into our public services? We start by understanding what it takes to maintain core values and ability to adapt to changing circumstances. Find out more.

To support improved customer experience, changes in society and increased remote working, organisations are layering more systems into their IT networks than ever before.

We’ll make sure your citizens get the help they need when phoning your council, housing association or other public service outside of normal working hours.

From delivering services to collect, maximise and distribute revenue, to providing the latest software and automation for in-house teams, we help transform operations.

We're helping local authorities administer, collect and recover council tax and business rates, maximising revenue to invest into local services.

We’re delivering key recruitment, training and training transformation programmes across UK armed forces – the Army, Royal Navy and Royal Air Force.

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

One of the things that the pandemic has surfaced is increasing inequality. The impact of Covid- 19 continues to take its toll not only on people’s physical and mental health but also on their financial stability.

Our latest podcast takes its name from the new book, “From Incremental to Exponential: How Large Companies Can See the Future and Rethink Innovation”.

We supported Harrow Council to administer benefits with our resilience service, ensuring quick, accurate benefit payments for citizens.