News, research, reports and thought leadership articles looking to the future of utilities

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

As we continue to look at the opportunities and choices organisations need to make, to plan, rebuild and come back stronger after the pandemic, we turn our attention to government and defence.

Capita is helping organisations to improve their resilience though initiatives that build capacity and agility in technology, security, customer management and people aspects.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

The motor finance journey is evolving at pace, adapting to rising expectations of customer experience and digital innovation, as well as shifting attitudes towards ownership.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

Our article considers how today’s retail customer is seeking a much deeper involvement, and the brands who can give them this are the ones with whom they will choose to shop.