We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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How AI improves public services through clearer, faster and more consistent citizen experiences, building trust through reliable, joined up support
Read moreWhy Capita
Our expertise
Case studies
Capita and HMRC use robotic process automation (RPA) to unite data from 20 systems, saving up to 6.5 hours per case and freeing 105 FTE a year for higher-value work.
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We provided our utilities client with continuity whilst transitioning to Kraken, the customer relationship platform - we also enhanced customer experience.
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Our 140 specialists provide clear, supportive financial assistance and effective, empathetic collections services for a leading UK retail bank to protect revenue.
Read moreCareers
Our unique blend of deep process expertise and advanced AI empowers our people to deliver better outcomes for clients and society. Anchored by our values – ‘Customer first, always’, ‘Fearless innovation’, ‘Achieve together’, and ‘Everyone is valued’ – we follow guiding principles that shape our culture, drive behaviour and steer our strategic direction.
Insights
From digital transformation to public service delivery, explore the trends shaping business, government and society.
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
Read more
Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
Read more
How AI improves public services through clearer, faster and more consistent citizen experiences, building trust through reliable, joined up support
Read more
Automation can accelerate productivity, but only when it’s embedded within stable, well understood services, not introduced as a standalone initiative.
Read moreOur partners
News
Capita announces it will help deliver training services for the British Army’s Collective Training System (ACTS), as part of the Omnia Training consortium led by Raytheon UK.
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Capita provides a further update on the Group’s performance in 2026, an update on the Civil Service Pension Scheme contract, and 2025 proforma financial data.
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Capita notes that Ofgem has concluded its investigation into Smart DCC’s procurement practices. Smart DCC has agreed to pay £200k into the Ofgem Voluntary Redress Fund.
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Capita notes the Ministerial Statement made on 6 July 2026 by the Paymaster General regarding Capita’s administration of the Civil Service Pension Scheme contract.
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