CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Driving business value through procurement Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success. Read more
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
Four Councils extend partnership with Capita to deliver essential community services Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.
Thank you for getting in touch Home Your industry Travel and leisure Thank you for getting in touch Our related insights Artificial intelligence Customer experience Data and analytics Digital & technology CX in EMEA: The five defining trends of 2025 Capita We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. 12/11/2025 4 Mins read Insight Customer experience Data and analytics Digital & technology Procurement Productivity Responsible business Social value Workforce development Driving business value through procurement Alwyn Frank Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success. 10/10/2025 3 Mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI is fast, but is it fair? How leaders can tackle bias by design Capita We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. 04/08/2025 5 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI and inclusion: Breaking barriers and inspiring inclusion in work and learning Capita We consider how important it is for inclusion to built into the foundations of AI to avoid amplifying inequality. 23/07/2025 5 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development Accessibility is not optional – it’s the future of AI Capita We look at how AI can remove barriers for people with disabilities, but only if inclusion is part of the design from day one. 23/07/2025 5 mins read Insight Financial services Artificial intelligence Customer experience Digital & technology Marking a CX milestone in South Africa: one year at Mutual Park Capita As we approach the 13th anniversary of Capita in South Africa, we celebrate another milestone – one year since we established at Mutual Park in Cape Town. 15/07/2025 2 mins read Insight
Artificial intelligence Customer experience Data and analytics Digital & technology CX in EMEA: The five defining trends of 2025 Capita We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. 12/11/2025 4 Mins read Insight
Customer experience Data and analytics Digital & technology Procurement Productivity Responsible business Social value Workforce development Driving business value through procurement Alwyn Frank Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success. 10/10/2025 3 Mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI is fast, but is it fair? How leaders can tackle bias by design Capita We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. 04/08/2025 5 mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI and inclusion: Breaking barriers and inspiring inclusion in work and learning Capita We consider how important it is for inclusion to built into the foundations of AI to avoid amplifying inequality. 23/07/2025 5 mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development Accessibility is not optional – it’s the future of AI Capita We look at how AI can remove barriers for people with disabilities, but only if inclusion is part of the design from day one. 23/07/2025 5 mins read Insight
Financial services Artificial intelligence Customer experience Digital & technology Marking a CX milestone in South Africa: one year at Mutual Park Capita As we approach the 13th anniversary of Capita in South Africa, we celebrate another milestone – one year since we established at Mutual Park in Cape Town. 15/07/2025 2 mins read Insight