Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Thank you for getting in touch Home Your industry Travel and leisure Thank you for getting in touch Our related insights Automation Customer experience Digital & technology Humanising digital CX: balancing automation and empathy Kala Iyer Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. 02/12/2025 4 Mins read Insight Artificial intelligence Customer experience Data and analytics Digital & technology CX in EMEA: The five defining trends of 2025 Capita We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. 12/11/2025 4 Mins read Insight Customer experience Data and analytics Digital & technology Procurement Productivity Responsible business Social value Workforce development Driving business value through procurement Alwyn Frank Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success. 10/10/2025 3 Mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI is fast, but is it fair? How leaders can tackle bias by design Capita We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. 04/08/2025 5 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development Accessibility is not optional – it’s the future of AI Capita We look at how AI can remove barriers for people with disabilities, but only if inclusion is part of the design from day one. 23/07/2025 5 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI and inclusion: Breaking barriers and inspiring inclusion in work and learning Capita We consider how important it is for inclusion to built into the foundations of AI to avoid amplifying inequality. 23/07/2025 5 mins read Insight
Automation Customer experience Digital & technology Humanising digital CX: balancing automation and empathy Kala Iyer Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. 02/12/2025 4 Mins read Insight
Artificial intelligence Customer experience Data and analytics Digital & technology CX in EMEA: The five defining trends of 2025 Capita We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. 12/11/2025 4 Mins read Insight
Customer experience Data and analytics Digital & technology Procurement Productivity Responsible business Social value Workforce development Driving business value through procurement Alwyn Frank Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success. 10/10/2025 3 Mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI is fast, but is it fair? How leaders can tackle bias by design Capita We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. 04/08/2025 5 mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development Accessibility is not optional – it’s the future of AI Capita We look at how AI can remove barriers for people with disabilities, but only if inclusion is part of the design from day one. 23/07/2025 5 mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI and inclusion: Breaking barriers and inspiring inclusion in work and learning Capita We consider how important it is for inclusion to built into the foundations of AI to avoid amplifying inequality. 23/07/2025 5 mins read Insight
