Transform employee engagement into sales success with AI
A leading Swiss telecommunications provider faced a complex challenge: how to continuously enhance customer service quality, boost sales performance, and reduce operational costs - all while rolling out nearshore strategies.
To master this balancing act, they partnered with Capita to implement the cutting-edge Centrical platform, designed to elevate employee performance and engagement. The result? A smarter, more agile service operation aligned with both customer expectations and business goals.
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Capita and HMRC use robotic process automation (RPA) to unite data from 20 systems, saving up to 6.5 hours per case and freeing 105 FTE a year for higher-value work.
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We provided our utilities client with continuity whilst transitioning to Kraken, the customer relationship platform - we also enhanced customer experience.
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Our 140 specialists provide clear, supportive financial assistance and effective, empathetic collections services for a leading UK retail bank to protect revenue.
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Read how we helped a retail client manage customer demand during the holiday peak period, supporting online and in‑store journeys, enhancing customer experience and brand loyalty.
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