Transform employee engagement into sales success with AI

A leading Swiss telecommunications provider faced a complex challenge: how to continuously enhance customer service quality, boost sales performance, and reduce operational costs - all while rolling out nearshore strategies.

To master this balancing act, they partnered with Capita to implement the cutting-edge Centrical platform, designed to elevate employee performance and engagement. The result? A smarter, more agile service operation aligned with both customer expectations and business goals.

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