On Friday 31st March, Capita plc (“Capita”) experienced a cyber incident primarily impacting access to internal applications. This caused disruption to some services provided to individual clients, though the majority of our client services remained in operation.

Our IT security monitoring capabilities swiftly alerted us to the incident, and we quickly invoked our established and practised technical crisis management protocols. Immediate steps were taken to successfully isolate and contain the issue. The issue was limited to parts of the Capita network and there is no evidence of customer, supplier or colleague data having been compromised.

Working in collaboration with our specialist technical partners, including the team of leading cybersecurity experts at Microsoft Incident Response, we have restored Capita colleague access to various systems, and we are making good progress restoring remaining client services in a secure and controlled manner.

We will update the market further, should there be a need to provide any additional information, in due course.

For more information, please contact:

Investor enquiries
Helen Parris
Director of Investor Relations
Email: IRteam@capita.co.uk

Media enquiries
Capita external communications
Tel: 0207 654 2399
Email: media@capita.co.uk

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