Ofcom has announced that it is urging telecoms firms to do more to support their customers through the cost-of-living crisis.

The travel and hospitality sector needs to maximise the impact of the customer experience, with the target of achieving hyper-personalisation.

The UK social housing sector is under pressure to meet an increasingly important decarbonisation agenda to reduce the carbon emissions of homes.

Police officers can support victims better when they‘re able to access vital information, including historical case history, at the scene of an incident.

The UK Government has initiated new telecoms security regulations, reflecting that the threat of cybercrime is as strong now as it has ever been.

This webinar focuses on the value and advantages of apprenticeships and how to include business buy-in sooner so that the levy can be utilised effectively.

In a changing climate, the threat of extreme weather events is a growing concern that requires robust solutions and puts pressure on utilities to improve water efficiency.

Needing to balance customer experience and colleague experience brings with it the concept of prioritising a 'total experience’, which can benefit both groups as well the organisation as a whole.

This report looks at how organisations can embrace neurodiversity as part of the DE&I agenda, and incorporate strategies to educate employees.

Today’s problems are more complex than ever and navigating crisis looks set to be a permanent feature for leaders and individuals in the years ahead.