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With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.
Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.
improve effectiveness and decision making across the criminal justice sector: investment in technology, agile working, data management and understanding the importance of investing in technology
We’re working with the police and criminal justice agencies to develop and utilise innovative technology that can support victims of domestic violence better.
Estonia is a small ex-Soviet country in Northern Europe that has a population of only 1.3 million, seven times less than London.
In 2015, Capita and the Department for Environment, Food and Rural Affairs (Defra) formed a joint venture to take shared ownership of Fera, a laboratory-based agency that provides the government with essential guidance on food safety.
The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.
Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.
Policing is navigating an age of complexity and continual change. To create clarity, forces are looking to partners to help them tackle their operational and organisational challenges.
There have been enormous advances in the scale and availability of data, which is essential for machine learning.