A new report, Supporting local communities and people: are local government grants effective?’, published today by CIPFA in partnership with Capita plc.

In the first of three articles accompanying our recent series of BrightTalk webinars, Ian Curling, Service Modernisation Lead at Capita Life and Pensions, looks at changing models of customer service provision in the life and pensions sector.

The last 12 months have been some of the most challenging in living memory: government, both central and local, has had to deal with a humanitarian, social and economic crisis beyond anything imaginable at the start of March 2020.

As we start to turn the corner in our campaign to beat back the pandemic in the UK, many people are thinking about the recovery and rebuilding of our nation.

As declared by Dr Dominique Hes in 2017, there is quite simply “no sustainability without community engagement”. The topic of how organisations bring their staff and customers ’with them’ on cultural and transformative journeys is never far away.

Standfirst: The post-Brexit regulatory landscape is complex for insurers, but they can achieve compliance and improve their customers’ experience by paying attention to data security

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

As we’ve noted before1, next-gen energy consumers are prioritising household and community technologies that support the UK’s drive to carbon net zero.

As the Ministry of Defence continues to transform its operational capabilities (as laid out in the recent Integrated Review and subsequent Defence Command Paper)

As the insurance industry adapts to the global digitisation trend, customer lifetime value is increasingly being seen as the most important metric for performance