One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has today assumed responsibility for engineering and maintenance support of the Vanguard-class Nuclear Ship Control Trainer (FASNUSCOT) and the Role Performance Trainer (RPT).

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

We're helping the UK Government to transform public sector services, deliver better experiences for citizens and make a positive impact on society.

February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.

Capita has secured a two-year extension to its contract to deliver Personal Independence Payment (PIP) assessments for the Department for Work and Pensions (DWP).

Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

We're delivering services and solutions that keep the UK government and local councils running and improving services to the public during uncertain times.