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One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.
In a drive to improve the care of patients suffering from long-term illnesses, NHS Scotland has embarked on an innovative research project with partners Trustmarque and KenSci, to create a trial risk prediction platform which aims to help predict pulmonary risk and improve care for patients suffering from chronic obstructive pulmonary disease (COPD).
We're helping our clients achieve better customer experience through our range of automation technologies.
We’re helping our clients work smarter, improve operational performance and enhance customer experience by introducing software robots to undertake high-volume, repetitive processes.
The majority of UK businesses fear becoming ‘irrelevant’ within the next five years through failing to make a successful transition to an automated workplace.
Capita has entered a partnership with UiPath, the world’s leading Robotic Process Automation (RPA) software provider. UiPath will support Capita as it strengthens its digital capabilities.
We're delivering services and solutions that keep the UK government and local councils running and improving services to the public during uncertain times.
At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.
We’re empowering local government councils to provide accessible and reliable benefits and funding advice to citizens while easing the strain on their teams.