Capita plc has secured 17 contract renewals on the Scottish Wide Area Network (SWAN), a framework that delivers a single shared network infrastructure across Scotland’s public sector.

This year’s survey of public sector workers using the Scottish Wide Area Network (SWAN), administered by Capita, shows that 94% are satisfied overall, an improvement on last year’s 92% score.

Local Authorities are required to undertake activities to identify unreported changes and to ensure the accuracy of housing benefit awards. Capita’s solution delivers a fully integrated digital solution for HBAAI processing.

Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs.

Good mental health and wellbeing mean different things to different people, and at Capita we want to make sure our employees have the support they need to figure out what it means to them.

Our priority at Capita is to support our clients as they adapt to unprecedented circumstances, to continue keeping critical national infrastructure, businesses and public services running smoothly and to protect the well-being of our colleagues

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

Capita Personal Independence Payment (PIP) is the assessment provider for the Department for Work and Pensions in England and Wales and for the Social Security Agency (SSA) in Northern Ireland, assessing over 200,000 PIP claimants every year.

While technology offers many opportunities in the quest to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference, writes Oli Freestone, Institute Lead at Capita.

Capita has implemented a new procurement service at Central London Community Healthcare NHS Trust (CLCH), helping it to improve health care for 2 million people, saving it millions of pounds, and helping healthcare workers and administrators to be more effective.