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Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Case study

While safeguarding issues are sadly not new, the new guidance reflects the fact that children and young people are facing more complex problems today than they ever have before.

Insight

Software-defined LANs enable centralised, secure network management with proactive monitoring and fault diagnostics.

Service

Our experienced team of actuarial, communication and data experts support with data rectification requirements as a result of the McCloud public sector judgement.

Service

The UK is set to spend over £9bn this year on PFI contracts – and a total of £48bn in the next five years. This level of spending will continue until we see the first peak in contracts expiring around 2030. Expiry will see assets worth £14bn (their original capital value) transferring back to public ownership.

Insight

Choosing the right learning partner is key to ensuring that learning is always aligned with wider business outcomes, whilst building the right learning culture and behaviours associated with a learning organisation.

Service

Our online tool simplifies the management of Personal Education Plans, making it easier to reflect everyone’s views to achieve better outcomes.

Service

Intuitive case management tools and analytics bring together your Capita-recorded information from other departments and agencies, including education data.

Service

Flexible, intuitive case management tools integrate with user-friendly citizen and professional portals, automatically populating the back-office database.

Service

Transport software to help local education authorities deliver responsibilities effectively, including home-to-school travel, SEND and social care transport.

Service

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