Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

improve effectiveness and decision making across the criminal justice sector: investment in technology, agile working, data management and understanding the importance of investing in technology

We’re working with the police and criminal justice agencies to develop and utilise innovative technology that can support victims of domestic violence better.

Estonia is a small ex-Soviet country in Northern Europe that has a population of only 1.3 million, seven times less than London.

The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Policing is navigating an age of complexity and continual change. To create clarity, forces are looking to partners to help them tackle their operational and organisational challenges.

It’s about using digital as a tool to police better...

There have been enormous advances in the scale and availability of data, which is essential for machine learning.