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Private Finance initiative (PFI) contracts have been and will be with us for some considerable time but there’s an ever-increasing number of PFI contracts now set to expire.
One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.
Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.
Is your procurement function making your business more resilient, helping you to manage risk and save money? It should be. Get your free procurement maturity report in minutes.
Our comprehensive procurement health check assesses your spend data and benchmark’s your business against other organisations in your sector to provide a relative procurement maturity score.
February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.
Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres
At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.
Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.