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One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
I recently took part in a session at the UK Finance Annual Mortgage Conference on technology in the mortgage space. In the first of two blogs, I’m going to explore how technology plays a big role in customers’ experience and their journeys by answering questions that came up during the session.
In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.
Capita Experience appoints four new client partners to expand financial services offering
Our solution is a quick, cost-effective, and sustainable way to print, post and email customer communications from any location, through the touch of a button.
Lenders who do more to use technology to improve customer experience are likely to gain a significant competitive edge over their rivals, according to a survey of mortgage brokers by Capita.
Digitally modernise mailroom operations to speed up access, improve engagement and productivity, and enhance customer experience.
From indexing to the storage and retrieval of physical and digital documentation, we help you improve business efficiency and remain compliant.
Our one-stop shop for print procurement is helping organisations to streamline printing and campaign operations, and reduce costs.
February saw the first of three scheduled ‘innovation open days’ in 2019. Guests from up and down the country attended, representing many of the UK’s top brands, from multiple industry sectors.