Marks & Spencer has extended its longstanding digital customer contact partnership with Capita by a further five years. The contract renewal and expansion commences April 2018 and is worth approximately £70m over the contract term.

Capita has entered a strategic ‘Scaling Partner’ relationship with Dragonfly Technology Solutions Ltd, an early stage business disrupting the way companies create and optimise content.

Capita has gone ‘multi cloud’ by entering into a partnership with HeleCloud, an Amazon Web Services (AWS) specialist, adding AWS managed services to its Microsoft Azure cloud services portfolio.

Knowing you’re delighting your customers is the holy grail for any business.

Capita plc today announces that its Digital Development Centre (DDC) has been assessed at Maturity Level 5 on the Capability Maturity Model® Integration (CMMI) for capabilities in the services and development categories.

Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.

James Brooks, Innovation Principal at Capita, examines how augmented reality is set to reinvent the way we shop.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

Peter Wallace, Managing Director of HR Solutions at Capita, shares his thoughts on employee engagement during the pandemic and beyond.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.