One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

From reducing operational risk and freeing up officer time with smart data, to supporting non-custodial sentencing options, we’re helping support safer communities.

There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.

Capita Communications and Control Solutions today announces that it has been awarded a contract to deliver its command and control system to the Police Service of Northern Ireland (PSNI), following a competitive tender process.

Smart digital and software solutions transform how organisations operate, drive down costs and provide better customer experiences and outcomes.

We’re supporting local authorities and housing associations with market-leading software that streamlines workloads and supports better outcomes.

Capita has been awarded a three-year contract worth £3.1m over three years to supply, install and support secure 4G mobile and satellite voice and data communications to the UK government’s Border Force.

Through our work supporting electronic tagging, we help people to embrace sobriety and support the rehabilitation for ex-offenders. Find out how.